Guide
A Practical Guide to Arrival Workflows
A step-by-step look at the minutes between a member's approach and their first interaction with staff.
September 3, 2026
The arrival window is short, and it sets the tone for the entire visit.
Step one: the day before
Tomorrow's tee times, reservations and lessons are already known. Preparation starts there, not at the gate.
Step two: approach
A geofence turns an approach into a signal minutes before the member reaches the door.
Step three: the greeting
One staff member, one instruction, one name spoken correctly.
- Signal arrives.
- Task routes to the owning role.
- Staff acts and closes the task.
Part of: Club Member Recognition